Shipping policy
Iterum Shipping Policy
Last Updated: February 17, 2025
At Iterum, we strive to ensure a smooth and reliable shipping process. Please review our shipping policy before making a purchase.
1. Shipping Partners
We leverage the shipping partners provided by Shopify to fulfill orders. Shipping rates, delivery times, and carrier options are determined at checkout based on your location and selected shipping method.
2. Shipment Insurance Recommendation
We strongly recommend that buyers purchase shipping insurance at checkout to protect against loss or damage during transit. Insurance options may be available directly through the carrier at the time of purchase.
3. Responsibility After Shipment
Once an order has been shipped, Iterum is no longer responsible for lost, stolen, or damaged packages. All claims for lost or damaged shipments must be filed directly with the shipping carrier.
4. Tracking Information
Once your order is processed and shipped, you will receive a tracking number via email. Please use this tracking number to monitor your shipment’s status.
5. Delivery Issues
- If your package is marked as “delivered” but not received, please check with neighbors or your local carrier office before contacting the carrier for a claim.
- If your package is delayed, missing, or arrives damaged, you must contact the carrier directly for resolution.
6. Changes to This Policy
Iterum reserves the right to update this shipping policy at any time. Any changes will be posted on our website with an updated effective date.
For any questions regarding shipping, please contact our support team at info@shopiterum.com.